Star Holidayzz - aboutus

Payments for STAR Packages can be processed using credit cards (using Pay Pal gateway) cheques, money orders, bank transfers or by calling our customer care on 1300-732-289. Holiday packages can only be dispatched after the processing of the payment. Pay Pal payment is a totally secure path to book your package. Your information will be kept confidential and will not be disclosed with any other parties, other than what is required to process goods on your order. We advise you to read our privacy policy.

STAR HolidayzZ Package(s) will be delivered upon payment for the package chosen. The package prices are discounted during promotional offers and customers can avail this offer only with the promotional code given by holiday consultants. Every attempt will be made to supply goods with the same or better expression than goods advertised.

All stays are subject to availability and offers are based on twin share. Children and other guests are extra. Prices for meals are advertised on the website. Bookings can be made by calling the hotels directly by checking the availability and notifying them that you have a “STAR HolidayzZ/free2travel accommodation certificate”. The hotels reserve the right to limit rooms, and change their offer without prior notice. The certificates are valid for next two years, unless otherwise stated in writing. STAR HolidayzZ cannot replace lost certificates without a charge.

STAR Packages will normally be delivered within 7-10 working days either by post, registered post or courier depending on your order. Postal delays for whatever reason, will be notified to you by email or phone.

By checking the tick box on the payment page you acknowledge that you very well understand the terms of the trade and the conditions of use of STAR HolidayzZ accommodation certificates.

We take utmost care in training our Holiday Consultants, to ensure that they precisely and clearly describe the products offered by STAR HolidayzZ. It is extremely important to us that we present this information to you correctly and that we do not attempt to pressurize you into making any decisions pertaining to the package.

We do not normally give refunds if you simply change your mind. We ensure that the package that you book is the best to your satisfaction. However, if you wish to cancel your Membership you could do so within 10 business days from the day of reserving the package or depending on the state laws where you have booked the package. In case of damage of goods during transit you can apply for a replacement pack by sending back the damaged pack. Refund is applicable where the goods are faulty, wrongly described or do not intend to convey the same. A small administration fee may apply where a refund is granted for reasons those listed above.

The refund shall be paid to you from the same payment source that was authorized by you or we may require some additional information if its a Bank to Bank Transfer or Cheque Payment issued to you at our sole discretion. Refund will only be made after we receive conformation of package is returned in the original packaging usable and in resalable condition. We will also refund or exchange goods to the same value where it is required by law to do so. STAR HolidayzZ is governed by the laws of Victoria.

Refunds can only be processed after submitting an Official Fax Letter to 1300 793 389 and an E-mail at enquiry@starholidayzz.com. Once a decision is made refunds shall be processed within 21 Business days after receiving the Package, Official Fax Letter and an email to enquiry@starholidayzz.com

In case any chance customers are not able to reach STAR HolidayzZ via Phone they should E-mail or send us a Fax. STAR HolidayzZ is not responsible if the lines are busy due to customer rush in. (Working hours 9am- 5pm) Monday to Friday.